A few things worth knowing
How do I measure my dog for a bed?
Measure your dog in their usual resting position, from nose to rump and across their relaxed body, including extended legs where relevant. Compare those measurements with the listed sleeping surface. If only overall dimensions are available, allow room for the bolsters or frame; do not assume the full outside footprint is usable. Our Size & Fit Guide walks through the steps.
Does the bed size include the raised sides?
A measurement labeled overall or outside includes the edge, bolster, or frame. A measurement labeled sleeping surface refers to the resting panel. We do not calculate missing interior measurements. Ask us before ordering if an exact inner fit is essential.
Should I choose a bolster, flat, or elevated bed?
A bolster gives a dog an edge to lean against. A flat bed leaves more open space for stretching. An elevated cot creates an off-floor resting surface and needs space around the frame. Watch how your dog settles, then compare the actual dimensions. Read our bed-type guide.
Can I wash the whole bed?
Care differs by product. Some covers are removable and machine washable; others call for hand washing or washing with water. Follow the instructions for your selected item, and do not wash foam or a frame unless its instructions permit it. See Materials & Care.
Where do you ship, and how long does it take?
We ship only to the contiguous 48 United States, including Washington, DC. Processing takes 1–3 business days; transit is estimated at 2–7 days after shipment. See the Shipping Policy for details.
How much is shipping?
Orders of $59 or more ship free. Below $59, standard shipping is $6.99. The threshold is the merchandise subtotal after discounts and before tax or shipping.
What are the return conditions?
Request a return within 30 days of delivery. Items must be unused and in original packaging. We pay return shipping for quality problems, wrong items, or transit damage; for other reasons, the customer pays. Return to PrimeChoice Retail LLC, 2926 BARKER CYPRESS RD APT 3101, HOUSTON, TX 77084. You may contact us first for help. Read our Refund Policy.
When will my refund arrive?
We inspect returns within 3–5 business days after receipt. If approved, we initiate the refund to the original payment method. Your bank or payment provider determines when the funds appear.
How can I contact you?
Email [email protected], call 628.946.1201, or use our contact form. Customer service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.