Shipping Policy
We ship Stretch & Settle orders to residential and business street addresses in the contiguous 48 United States, including Washington, DC. We do not ship to Alaska, Hawaii, U.S. territories, international addresses, or APO/FPO/DPO addresses.
Timing: two separate steps
- Processing: 1–3 business days. This is the time we use to prepare your order. Business days are Monday–Friday, excluding federal holidays.
- Transit: 2–7 days. This begins after the order is handed to the carrier.
These are estimated windows, not guaranteed arrival dates. Severe weather, carrier disruptions, holidays, or address issues may add time. If an order is delayed before shipment, we will let you know and provide an updated estimate and the option to cancel for a refund.
Shipping cost
Standard shipping is $6.99 for orders below $59 and free for orders of $59 or more. The threshold uses the merchandise subtotal after any discounts, before tax and shipping. The shipping charge appears before you place an order.
After your order ships
We send shipment details and tracking information to the email address on your order when available. An order with more than one item may arrive in separate packages. There is no extra standard shipping charge for split shipments.
Addresses, changes, and delivery issues
Check your street address, apartment number, state, and ZIP code carefully at checkout. Contact us promptly if a correction is needed; changes may not be possible once an order has shipped. If tracking shows delivery but you cannot find the package, check the delivery area and household first, then contact us for help.
For a damaged item, keep the packaging and send your order number and photographs to [email protected]. See our Refund Policy for return and refund steps.
Questions: 628.946.1201 · Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.