A little room to rest. Free U.S. shipping on orders $59+.
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Returns & Refunds

A bed should fit both your dog’s resting style and your home. Please compare the listed measurements before ordering and check the item when it arrives.

Your 30-day return window

You may request a return within 30 days of delivery. Items must be unused, clean, and in their original packaging with included parts and accessories. Used bedding, items with pet hair, odors, stains, or damage caused after delivery do not meet this return condition. This does not limit our responsibility for an item that arrived defective, damaged, or incorrect.

How to return an item

  1. Keep your order number and check that the item meets the return conditions. You can contact [email protected] or call 628.946.1201 for assistance or to request a return.
  2. Pack the unused item securely in its original packaging. Include your order number and a short note explaining the reason.
  3. Send the return to the address below. Use a trackable service and keep the shipping receipt until the return is resolved.

Stretch & Settle / PrimeChoice Retail LLC
2926 BARKER CYPRESS RD APT 3101
HOUSTON, TX 77084
United States

Who pays return shipping?

We cover return shipping when the item has a quality problem, was sent incorrectly, or was damaged in transit. Contact us before paying for return shipping in those cases so we can arrange a suitable return method. For other reasons, including a size or color preference, the customer pays return shipping.

Inspection and refunds

After we receive your return, allow 3–5 business days for inspection. We will notify you of the result and initiate the refund if the return is approved. Refunds go back to the original payment method; the time for funds to appear depends on your bank or payment provider.

For a return because of our error, a quality problem, or transit damage, we refund the item and any applicable original standard shipping charge. For a change-of-mind return, original shipping charges are not refunded. We do not charge a restocking fee.

Exchanges and cancellations

For a different size or style, return the eligible item and place a separate order for the one you want. Contact us as soon as possible to request a cancellation; we can cancel an order before it ships. If it has shipped, the return process applies.

Support: [email protected] · 628.946.1201
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.